What Information We Hold and Why
When you create an account with us, we collect the details you submit — your name, contact number, email address, and the wallet identifier linked to your bKash, Nagad, or Rocket account. We need this to process deposits and withdrawals accurately and to keep your account
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secure. Transaction records, login timestamps, and device information are also stored as part of standard account operation. We do not collect more than what is necessary to run your account and verify payments. If you contact our support team, the content of that exchange is stored
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temporarily to resolve your query. Cookie data from your browser or mobile session helps us keep you logged in and understand how pages are used — you can manage cookie preferences in your browser settings. Data linked to payment activity, such as a Rocket transfer reference
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or a Nagad confirmation number, is retained for as long as required to satisfy our financial record obligations. You may request a copy of the data we hold on your account at any time through the contact path listed on this page. Eligibility to use our
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platform and the scope of data handling both depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.